Fractional Operations & Business Support

Your business,
made easier
to run.

Practical, hands-on operational support for solo founders and small businesses who need an operations leader, without the full-time cost.

Book a free discovery call See How It Works
Handled

What is Handled?

Hands-on operational support that steps in where a full-time ops leader would, at a fraction of the cost.

Who is it for?

Solo founders and small teams buried in admin, disorganisation, and the chaos of running everything themselves.

What does it deliver?

Structure, clarity, and relief. A business that's easier to run and a founder who can actually breathe.

Before You Read On

Don't clean your house
before you hire a cleaner.

You don't need to have it figured out before reaching out. You don't need a tidy brief, a clear plan, or the right words to describe the problem. If things feel messy behind the scenes, that is exactly the place to start. I can usually work out what is needed on the first call.

What Handled Is

You know your business.
I help make the running of it easier.

You know your customers. You know the work. But very often, the part that drains the life out of a business is everything happening behind the scenes.

The inbox is full. Follow-ups are scattered. Invoices are delayed. Information is in too many places. Things live in your head because there has never really been time to stop and put shape around them properly.

That is where I come in.

I help small businesses create simple, practical structure around the day-to-day running of the business, so things feel calmer, less gets missed, and you are not carrying every moving part in your head.

“Founders I work with are not disorganised or bad at business. They are busy. They are carrying too much. And a lot of the operational stuff has grown in a scrappy, reactive way because that is what had to happen at the time.”

There is no shame in that. But there is a point where it starts costing time, energy, money, and headspace. That is the point where Handled is built to step in.

This is not about adding layers, systems, or complexity for the sake of it. It is about making the business easier to run.

Sleeves up.
Into the messy middle.

I step in, work out what is causing friction, and put simple structure in place around the things that are slowing you down. The goal is always the same: less friction, more clarity, and a business that feels lighter to run.

  • Sorting your inbox so important things stop getting buried
  • Creating simple reply templates so you are not rewriting the same emails over and over
  • Setting up a cleaner invoicing process
  • Building trackers so follow-ups and actions are visible
  • Tidying workflows so people are not all doing the same thing ten different ways
  • Organising documents and systems so you can actually find what you need
  • Putting a manageable rhythm around the admin that keeps getting pushed

“You do not need to know which of these applies to you before getting in touch. That is usually the first thing we figure out together.”

If things feel messy behind the scenes, reach out now — not after you've tidied up. I can usually work out what's needed on the first call.

Book a free discovery call
How It Works

We start with a brain dump.
Then we get to work.

We start with whatever you've got: a voice memo, a chaotic email thread, a folder of screenshots, or just a phone call where you tell me what's driving you mad. Then I come in and see how things actually work. The real version, not the tidy one.

01

Brain Dump

Voice memo, rough notes, screenshots, emails — whatever is easiest. Send it all at once or in dribs and drabs. Messy is fine. Messy is useful.

02

How It Really Works Session

60–120 minutes where you show me how things actually happen day to day: inbox, folders, tools, workarounds, and everything held together by memory and a wing and a prayer.

03

I Build Around You

I look at how you naturally work, then build practical structure around that. Not a system you have to fight with. One that fits.

04

Work in the Background

I get on with it. I may need answers from you, but I keep questions clear and practical. The aim is not to take more of your time.

05

Handover

Planned throughout, not thrown together at the end. Clear notes, simple instructions, and practical structure you can actually use.

The aim is not to take more of your time. The aim is to give you some of it back.

Support Areas

Simple, practical support.
Pick where the pain is.

Every engagement starts with understanding what is actually causing friction. The areas below give a sense of the kinds of problems I help with, but if you are not sure which fits, that is fine. We figure that out on the first call.

Inbox & Communications
Inbox & Communication Reset
From €450
Invoicing & Payments
Invoicing & Payment Process Setup
From €450
Enquiries & Customers
Customer & Collaboration Flow Setup
From €550
Workflows & Processes
Workflow & Process Tidy-Up
From €750
Documents & Systems
Systems & Document Organisation
From €550
People & Hiring
Hiring, Onboarding & Offboarding Support
From €650
Meetings & Follow-Through
Meeting & Follow-Through Support
From €350
Events & Coordination
Event, Partner & Stakeholder Coordination
From €550
Operations Support
Operations Support Setup
From €850
AI for Admin
Practical AI Support for Admin & Operations
From €350
Signature Packages

Focused support with a clear scope,
clear outcomes, and a clear finish line.

Most of my work is delivered as short, fixed-scope sprints. We focus on what is causing the most friction first, fix the things that will make the biggest difference, and keep it practical.

€650
2 weeks · fixed scope · up to 6 hours

Admin Reset Sprint

Fast relief for business owners where too much is living in their head and the admin side feels heavier than it should.

  • Inbox and communication tidy-up
  • Email templates
  • One tracker
  • Weekly admin rhythm
  • Handover notes
From €850
3 weeks · fixed scope · up to 8–10 hours

Admin Reset Sprint Plus

A wider setup across inbox, invoicing, workflow, and follow-through for businesses that need more than a quick fix.

  • Inbox setup and templates
  • Invoicing setup
  • Tracker creation
  • Workflow support
  • Weekly rhythm
  • Handover call
From €1,100
3–4 weeks · fixed scope · up to 10–12 hours

Operations Lite

For growing businesses that need more structure behind the scenes without a full-time ops hire.

  • Review of current pain points
  • Workflow and ownership support
  • Visibility trackers
  • Document and systems tidy-up
  • Meeting follow-through
  • Practical process support

Ongoing Support

Regular, practical support for businesses that need help keeping the back end running smoothly, without a full-time hire.

  • Inbox and communication support
  • Follow-ups and action tracking
  • Scheduling and diary support
  • Event, speaker, and travel coordination
  • Recurring admin and workflow support
  • Invoicing and payment follow-up
  • Practical AI support where useful

Result: Consistent support, better follow-through, and a business that feels more held together.

Project Support

Focused support for one-off projects with a lot of moving parts. I step in, get a handle on what needs to happen, and keep the important bits moving.

  • Event and logistics coordination
  • Speaker, trainer, or workshop support
  • Systems or document clean-up projects
  • Launch or rollout support
  • Onboarding or offboarding projects
  • Coordinating across suppliers, teams, or partners

Result: A project that feels organised, controlled, and less dependent on you holding every detail.

Who It's For

Brilliant at what you do.
Need stronger structure behind the scenes.

I work best with founders, makers, creatives, service-based businesses, and growing teams who are brilliant at what they do but need a steadier hand on the operational side.

Works Well For

  • Solo founders doing everything themselves and running on empty
  • Small teams of 2–10 where operations haven't kept pace with growth
  • Businesses in transition: launching, scaling, or recovering from chaos
  • Founders who are the bottleneck and know it
  • Anyone who needs operational structure but isn't ready for a full-time hire
  • People who want execution, not just ideas

A Few Important Boundaries

  • Ongoing daily inbox management
  • Full customer service handling
  • Social media management
  • Full-time bookkeeper / accounting service
  • Legal advice
  • Advanced technical builds
  • Unlimited revisions or open-ended access
  • Daily VA support
What Working Together Looks Like

Short sprints. Clear scope.
Real progress.

Most of my work is delivered as focused support with a clear start, clear outcomes, and a clear finish line. We work on what is causing the most friction first. We keep it practical.

No fluff. No overcomplication. No building a giant system you will never use. Just solid support, better structure, and a business that feels easier to run.

“If you know things are messier behind the scenes than you would like, but you are not sure where to start, that is usually the place to begin.”

Book a free discovery call
Testimonials

What clients have to say.

“The best investment I have made in my business so far.”

She put systems in place that allowed me to expand smoothly, taking a huge amount of stress and pressure off me as a solo businesswoman.

Laura, Dara Mats

Read Laura's full story

My new business was growing rapidly, but I didn't have the proper structures in place. I hadn't realised just how chaotic things were until I started working with Niamh.

She put systems in place that allowed me to expand smoothly, taking a huge amount of stress and pressure off me as a solo businesswoman.

I was blown away by the amount of work she put into the project. She didn't just put everything in place and walk away. She continued to follow up and check in, and I know she's always at the end of the phone if I need her.

Working with Niamh has given me more time to be creative, grow my business and develop my brands, knowing the systems are there to support that growth.

I initially found the whole process intimidating, but Niamh was so down to earth and easy to talk to. There was no judgement, which I loved. She genuinely wanted to help me and my business.

Her knowledge, experience, passion and the time she puts in pay you back tenfold.

I would wholeheartedly recommend her to businesses of all shapes and sizes.

“It was the best investment I have made in my business so far.”

“I really felt I could just trust her to fix it. And she did.”

  • €48,000+ recovered within two months
  • Crew payments brought up to date
  • Systems put in place

Now I have a plan. I can see what's next.

Gary, GGO Events

Read Gary's full story

When Niamh came on board, I didn't know where to start. I was completely overwhelmed. I wanted to pack it all in.

I was quite literally sticking my head under the pillow. I didn't want to answer the phone, and yet I wanted to work.

Invoices were a mess. People were shouting to be paid, but I couldn't pay them because clients hadn't paid me. I was trying to deal with Revenue while actively working. I knew I was owed money and I knew I owed money, but I had no idea how much, what for, or where to even start. Emails were a mess. I was using all sorts of tools and nothing seemed to work.

Niamh was so calm and reassuring. I really felt I could just trust her to fix it. And she did.

She figured out exactly what I was owed, by whom and why, what had been paid and what hadn't. It turned out I was owed over €100,000, while I had more than €45,000 outstanding to others.

Within two months, Niamh had untangled it. She recovered over €48,000, brought all of my crew payments up to date and put proper systems in place for timesheets, email and accounts management. She also worked with Revenue to help get things back under control.

Now I have a plan. I can see what's next. And I can finally start planning for the future of my business instead of being caught in a never ending whirlpool.

About Niamh

Recognised Locally.
Celebrated Nationally.

  • Galway WinnerNetwork Ireland Galway Businesswoman of the Year Awards 2026
  • Judges Special Recognition AwardNetwork Ireland National Businesswoman of the Year Awards 2026

Both awarded in the Advanced Career Employee category.

In 2026, Niamh was recognised at both Galway and National level in the Network Ireland Businesswoman of the Year Awards, including receiving the Judges Special Recognition Award at the National Awards.

The recognition reflects what sits at the heart of Handled: making sense of complexity, bringing structure to the chaos and getting things moving.

It's the same practical experience Niamh now brings directly into businesses through Handled, working alongside business owners to untangle what's not working, put the right support in place and give them back the space to focus on their business.

Get In Touch

Let's talk.

You do not need to have it all figured out before reaching out. That is kind of the point.

Don't clean your house before you hire a cleaner.

If things feel messy behind the scenes, this is the right time to get in touch. A 30-minute call costs nothing, and I can usually work out what is needed within the first conversation.

Book a free discovery call

No sales pitch, no obligation

Email
hello@handled.ie
WhatsApp
+353 (0)87 944 4110
LinkedIn
linkedin.com/in/niamh-bent
Website
handled.ie